Dental patient reactivation script. It can be an .
Dental patient reactivation script. The good news? Reactivating these patients is the easiest and cheapest way to grow. . Jul 12, 2024 · In this guide, we’ll explore eight essential tips to help you craft and execute a successful dental patient reactivation campaign. Many find a green neon color gets better results. You need to use retention techniques on patients who visited your practice more than once, while you need to use reactivation strategies on those patients whose business you have lost because they visited your practice only once. The assigned employee should report call counts, patient last name scheduled, appointment date, employee initials, and result (Arrived, Cancelled, or No Showed), a standard promoted by dental consultants. Sep 28, 2025 · Reactivating previous patients is a great way to building a successful dental practice. Sep 2, 2020 · In June and July 2020, most dental practices were “slammed” with the wave of patients returning after the COVID shutdown. The tale of the prodigal son tells the story of the joy a father feels when his wayward son returns home. Excellent patient communication is key to the success of your dental practice. It can be an Jun 18, 2024 · Discover six effective tips for hygiene patient reactivation and unscheduled treatment follow-ups. However, only a few dentists use marketing to reactivate patients. Somehow, we’ve missed seeing you for a good while. The above templates aren’t scripts; they’re operation tools to streamline your workflow, enhance patient experience, and keep your schedule full. How While the happiness you feel when a patient returns might not be as great as that of the fathers, it is exciting when patients return and you get a chance to increase the patient experience. Making Reactivation CallsBy submitting the call form, the current logged-in user will receive credit for making the phone call to the patient. Jones. See full list on blog. Always demonstrate caring and compassion, keep all patients scheduled by having a multi-step program to contact overdue patients and motivate patients to be active in their preventive care. So, why focus on reactivating past patients? Preparing dental patient reactivation mailings including scripts for following up your mailings with phone calls. We’ve got you covered. Reactivate Where docs go wrong is going right for the “Reactivate” step, which is a quick way to come off as salesy and sleazy and it creates more bad than good for your chiropractic marketing May 31, 2024 · Brevium is the ultimate solution for patient reactivation with integrations with most management softwares. Jan 23, 2023 · Chiropractic Patient Reactivation Scripts Our 5-Step protocol uses a combination of patient reactivation phone scripts and email templates to stay top of mind and fill your schedule with ease. Here are some tips for drawing them back to your dental practice. Patient reactivation means reaching out to patients you haven’t seen in a while–or trying to win back lost patients. Explore the best scripts to boost patient retention and engagement. Improve patient care and reactive lost patients! One of the direct ways to increase productivity is by reactivating overdue or “inactive,” patients and getting them back into the practice via the hygiene schedule. Getting patients to come back to your practice ensures they see the best results, and it supports your business. Reaching out to existing patients requires much less work than obtaining new patients- because these patients have already seen you and know your good work. While you're investing heavily in attracting new patients, consider the financial benefits of reactivating those who haven't scheduled an appointment in over 18 months. At RevenueWell, we’ve been very successful at helping our customers do just that by automatically sending out emails to severely overdue patients. View Testimonials A Reactivation Strategy That Works By Mayer A. Every member of your team should be cross-trained to participate in this simple process. This is not hidden revenue, but a significant boost to your practice's financial health. Patient recall for follow-up attention is more than just good marketing. Feb 10, 2022 · Email is one of the best forms of communication for your patients. There are simple ways to automate this patient activation process. Here are Six Tips for Hygiene Patient Reactivation and Unscheduled Treatment to help you improve your patient outreach and increase patient engagement. There is an easier way to do hygiene patient reactivation than ever before. Here is a sample script: “Hi, Mrs. This is Brenda at Progressive Dental Care. These people already know, like, and trust your practice — but for one reason or another, just haven’t scheduled in a while. incomplete treatment ? Hayden Consulting ? Where Your. I know it sounds horrible but, consider using a loud green neon color. For example, I consulted in a two-doctor practice with 5,000 active patients that was struggling to keep two full-time hygienists busy. In fact, your practice could be in serious trouble with a potential malpractice issue if it does Revitalize your dental practice! Reengage dormant patients via a compelling dental reactivation letter. Start by identifying inactive patients. Identify Reactivation Patients Retention and reactivation of your patients are two different strategies. Apr 10, 2025 · Enhance patient communication and streamline appointments with our expert dental recall scripts. Most patient-practice relationships begin with a phone call, and how you handle that first interaction will probably have a profound effect on what follows… or doesn’t. Best practices for nurturing patient relationships and maximizing retention. Go through your inactive patient files breaking them down into the following Transform your voice and image into personalized videos that automatically recover lost patients and generate $500,000+ in additional revenue for dental practices. Jul 6, 2016 · You should never remove inactive patients from your system, no matter how long it's been since their last appointment. Review these hygiene scripting examples to get started. These scripts perform best when they reference the patient’s history with the practice and emphasize what they might be missing: "Hello [Name], this is Jennifer from Dr. Trusted for 25 years. These tips will empower you to reconnect with inactive patients and drive more appointment bookings. Craft the perfect reactivation email with dental recall email templates. Click here! Jul 17, 2021 · My name is Zara Basiri and I'm a digital dental marketing consultant. Why is this so important? Nov 23, 2015 · Recalling in active dental patients is one of the most effective ways to increase your patient lifetime value and monthly production. Dec 19, 2020 · Patient reactivation is crucial in order to build a large active patient base and a productive hygiene program. On average, we can schedule 10% of your list. All it takes is a little time and energy to reach out to these folks. But let’s be real: sending each message manually? Mar 4, 2021 · You Write, You Text, You Email: What to Do When the Dental Patient Doesn’t Return Your Love How do you handle dental patients who don’t return your love or even respond to your office’s messages? Of course, you want your patients to value their dental care as much as you do. Relate 3. Jun 18, 2024 · Discover six effective tips for hygiene patient reactivation and unscheduled treatment follow-ups. Dec 7, 2023 · Dental recall text message sample: an easy way to increase patient attendance and grow your repeat business. Jul 11, 2015 · Dental Consultant services and office management solutions for dental practices—expert consulting, office manuals,, and a 30-day guarantee. So what makes a good patient reactivation email? Let’s May 23, 2025 · Ready-to-Use Reactivation Scripts by Sunrise Dental Solutions | May 23, 2025 | Practice Growth Ready-to-Use Scripts That Bring Patients Back You already know that former patients are the lowest-hanging fruit for production growth. User can fill-out the prompts according to the outcome of the call. Your dental recall script allows your recall system to run on autopilot. It is the major factor in reactivation success. How often do you think about your former patients? Maybe do so more often as this is important to your practice growth. Once a call form is submitted, the patient is In spite of all the remarkable advances in communications technology, ordinary telephones still serve as a lifeline for dental practices. Discover effective strategies and automated solutions to improve appointment attendance. 1. (1) Place a phone call. Do this by having a staff member or the dentist play the role of the patient being reactivated. Any of your patients who haven’t been seen for 18 months or longer may be well on their way to becoming former patients. However, if for whatever reason your inactive patient database is growing – take steps now to welcome those patients back in to the schedule. Apr 1, 2012 · The patient switched dental practices or moved and did not inform your office. Dec 16, 2022 · Listen to Quick Guide To Conducting A Successful Dental Patient Reactivation Campaign and 104 more episodes by Dental Practice Management Software, free! No signup or install needed. Follow up calls to clients with major treatment or past. Levitt, DMD Excerpted from The Madow Brothers Monthly e-Newsletter April 2010 Issue Last month, in my article titled “How to Create a Growth Budget,” I talked about the large profit potential of reactivating patients in your practice who are past due for their continuing care appointments. Mar 27, 2025 · Master front desk phone scripts to enhance customer service and streamline communication. Here is what I suggest. In this manual, you’ll read about how to convey trustworthiness & caring to patients when pre-appointing, discussing insurance, giving treatment estimates & more. Sep 6, 2018 · Are your patients so busy with long work hours they can’t make it in before 6 pm? You could consider offering a special extended day (or two) when you keep the office open 1-2 hours longer for hygiene patients only. Hygiene patient reactivation does not need to be boring, time consuming or tedious. BiCuspid. titanwebagency. 2023 SEO For Dentists Guide To Get New Patients. Jan 6, 2016 · Ideally, daily, weekly and monthly efforts should be made to develop and maintain relationships with your patients in order to keep them active. Roberts’ office. There is all "View Script" link that is handy to show the script the the practice managers prefer to use when making outreach calls. But, well… sometimes they don’t. Find out more here. The problem with most offices is they attempt to reactivate 100% of the patients who quit coming to your office. How Dec 16, 2022 · Listen to Quick Guide To Conducting A Successful Dental Patient Reactivation Campaign and 104 more episodes by Dental Practice Management Software, free! No signup or install needed. May 1, 2020 · Check it out as we cover the essentials of effective patient recall and patient re-activation programs, including an interview outlining the specific steps to make that happen, along with a customizable template for your reactivation message. The goal of the hygiene visit is to build value for the next scheduled appointment. Customized letters Driving a response PennWell Dental Group. This sounds good in theory, but Losing patients? Learn from our blog about how the right dental practice software with hygiene modules can get you more returning patients. It is an essential aspect of good dental care. Oct 18, 2022 · How can you transform reactivation calls to become reconnection calls so that dental hygiene patients so they want to come back? Here are Six Tips for Hygiene Patient Reactivation and Unscheduled Treatment to help you improve your patient outreach and increase patient engagement. Tools and software to streamline your reactivation efforts. Discover how to draft one effectively. 5 million worth of inactive dental patients? With our proven patient reactivation campaigns, you can win back high-value patients in as little as 30 days. While it is true that it is impossible to please everyone, it can be helpful when the reasons for a patient leaving are discovered. Dr. Reactivation scripts targeting dormant patients require a distinct approach that acknowledges the existing relationship while encouraging renewed engagement. I’ve always thought that the only thing better than a new patient was an existing one that hasn’t been into the practice for a while. Reactivating patients can be just as lucrative for your practice as finding new patients. Jun 30, 2021 · Dental Patient Reappointment and Reactivation Tips and Ideas Hello Friends, Where are your dental patients? Have they been reappointed to come back for another visit? Or have they been left unscheduled? Whether or schedule is light or jammed packed with patients the answers to these questions matter greatly to the success of your practice. Dental Patient Reactivation Letter With Unscheduled Treatment Sample ReActivation Letter Dental Marketing. Sep 24, 2025 · Dormant dental patients represent one of your practice's most overlooked revenue opportunities. Do this by having another staff member or the doctor play the role of the patient being reactivated, while the person who will be doing the reactivation practices the script. Follow this process: 1. Daily Stats Spread reactivation calls across days to avoid backlogs, a discipline consultants emphasize. Elevate patient retention and satisfaction levels now. The first stage is the ongoing effort to prevent active patients from becoming inactive. 3. Let’s explore these actionable steps to ensure your patient engagement and follow-ups are successful. Dental SEO In 2023 What You Need To Know To Be Successful. Oct 1, 2015 · The reactivation of patients or clients who have discontinued care can be a major source of increased activity and income. In fact, your last Jan 7, 2021 · A packed patient schedule at every location is the goal of every group dental practice. Letter for unscheduled dental Episode 93: Quick Guide To Conducting A Successful Dental Patient Reactivation Campaign Mar 19, 2025 · Learn what patient recall is and how it boosts patient retention. Ready-to-Use Scripts That Bring Patients Back You already know that former patients are the lowest-hanging fruit for production growth. Don't fail to do this step thoroughly. How much profit is that for you? Through nurture automations and a dental-trained call team, patients will return to you on PATIENT REACTIVATION PLAYBOOK This patient reactivation playbook is for informational purposes only. Even if you currently have an abundance of new patients showing up at your practice, initiating a reactivation program makes sense in today’s competitive dental market. Be thorough on this step. If you haven’t been tracking overdue Rethinking your Dental Recall Letter Strategy? Get 5 dental recall campaigns that will help boost patient recall and keep your recall list more manageable. Enhance your outreach, improve patient engagement, and ensure successful dental practice growth with these practical strategies. Scripting is the best tool for managing this patient experience. While some 1. Nov 14, 2024 · The ultimate guide to enhancing your dental practice’s patient experience with call scripting [plus script examples] Are you a dental practice owner looking to improve your patient experience and increase efficiency? One of the simplest yet most effective ways to achieve these goals is by implementing call scripting. Learn how to increase patient recall today! Any of your patients who haven’t been seen for 18 months or longer may be well on their way to becoming former patients. If you haven’t been tracking overdue Jan 11, 2017 · Have your reactivation secretary make a copy of the reactivation script, and practice that script until it can be done naturally and comfortably. Dec 12, 2022 · A dental patient reactivation plan focuses on getting in touch with dormant patients and reminding them about your practice and good oral hygiene. Managing an increasing number of patients is a common challenge for growing healthcare organizations. Roger Levin takes you through three easy steps to help you gain a Feb 7, 2023 · Dental marketing tips for patient reactivation Why is patient reactivation important? Dental practices know that retaining an existing patient is less expensive than finding new ones. Reactivation Script Apr 1, 2012 · Now that we have a list of patients who need to be contacted, we need a reactivation protocol. How Sep 23, 2022 · Mixing education and ‘infotainment’ for a patient reactivation strategy that returns ideal patients to the office The critical part of a successful patient reactivation campaign is to first identify the ideal patient types you want to reactivate. What happened? Feb 4, 2025 · Learn how to improve patient engagement and retention with dental recall scripts examples and tips. Although they aren’t new patients or clients per se, the reactivation of these persons can produce a significant increase in activity for you. Reason 2. Here are some tips on how to best get these patients back in the chair. Look under the Google “Images” tab. But beginning in late August, many are now hearing crickets. Many dentist's know a reactivated patient is just as good as a new patient. dentalpracticecoaching com. Mar 7, 2018 · To help with the duties of recall and reactivation of patient scheduling, there are multiple options of outside companies that are able to help free up the time of dental practice staff. Reactivation Script Mar 8, 2012 · Imagine what having 98% of your patients scheduled would mean for your levels of production and revenue. In many practice’s reactivation consists of the following automated Here’s what you’ll learn: Proven methods to re-engage past patients and boost treatment uptake. While the happiness you feel when a patient returns might not be as great as that of the fathers, it is exciting when patients return and you get a chance to increase the patient experience. You actually have a pretty decent chance of bringing them back to your practice – at no expense to you. FREE 11 Collection Letter Examples for Dental Offices. Home to contributing writer for Dental Town, JAMA, AGD Impact, Dentistry IQ, and Dr. In a nutshell, patient reactivation refers to the process of re-engaging with past patients and, ultimately, bringing their business back to your practice—instead of your competition’s—should they need additional treatment. And while the events of 2020 made achieving that goal more challenging, the start of the new year still provides a great opportunity to launch a successful patient reactivation campaign. The surest way to retain and re-engage patients is by contacting them. Jul 1, 2002 · The patient switched dental practices or moved and did not inform your office. These are "Ready-to-Use" scripts that bring patients back! You already know that former patients are the lowest-hanging fruit for production growth. That’s why employing a good patient-reactivation strategy can make a substantial difference in providing high-quality care and keeping patients engaged and satisfied. Here’s how to do it. Jul 12, 2024 · Do you have inactive dental patients or low retention rates? This guide to running a dental patient reactivation campaign will help you reconnect and reengage. You can start by sending a We Miss You reactivation letter. In spite of all the remarkable advances in communications technology, ordinary telephones still serve as a lifeline for dental practices. Jun 9, 2021 · Add this lost patient reactivation script to your receptionist phone training to win back patients you can’t afford to lose. com Institute a policy to call all patients who received emergency dental care 48 hours after receiving treatment to see if they are exhibiting any symptoms of Covid-19. It’s easy to lose touch with patients. If calls are made during regular working hours, expect to leave plenty of voicemail messages. In this video, I'm going to share with you, How I Increased The Dental Patient Retention / Reactivation Rate By 20% including the [Free Script Download]. Streamline appointment scheduling and enhance patient satisfaction with proven dental recall scripts. This all-in-one set—created for office managers, receptionists, scheduling and treatment coordinators, and dental assistants—now features Dentrix integration for seamless scheduling, compliance, and patient engagement. Jan 25, 2018 · This is why a reactivation system is so important. Did you know most dental practices have anywhere from $500K to $1. This guide provides script examples you can use in every situation. Implement these six methods to keep in touch with them indefinitely. The second stage involves the action taken the moment it is Dec 31, 2019 · Dental Patient Reactivation and Reappointment Tips and Ideas Hello Friends, Have you scheduled for some R & R in the new year? No, I’m not talking about rest & relaxation (although, you definitely want to schedule for that ) – the R & R that I am referring to is your patient reactivation and reappointments. A sizeable percentage of your patients will inevitably fall off their recall schedule at… Daily Stats Spread reactivation calls across days to avoid backlogs, a discipline consultants emphasize. Google “Dental Reactivation Postcards” and “Dental Recare Postcards” for design ideas. It is not intended as legal, financial, or consulting advice, or as a substitute for the advice of a legal, financial or consulting professional. Tips for incentivizing patients to return and measuring campaign success. This new patient call illustrates the vital importance of a telephone script. This download provides step-by-step instructions for implementing a proven dental patient reactivation system. Postcards should be large such as 5x7 or 6 x 9 so they stand out against smaller postcards. Sep 28, 2025 · Learn how to write engaging and informative patient emails that are sure to get those unscheduled patients back in your chair sooner rather than later. I actually received a number of Apr 2, 2012 · Got email addresses for some of the patients you haven’t seen in a while? Good. Here are best practices for handling common scenarios at your practice! The 3 R’s of Chiropractic Reactivation Letters: We wanted to make it memorable for you, so here are the 3 R’s to consider when creating effective reactivation letters… 1. It is a major factor in reactivation success. According to a report from the American Dental Association (ADA) and the consumer research firm Engagious, 83% of Upgrade your practice management with expert-backed 2025 Dental Office Manuals recommended by top dental consultants. But sometimes, knowing what to say is half the battle. Patient inactivity is not an issue we think about until we start seeing holes in the schedule. gjc64wf0pjf0gbwxzw6po4xatbgfq875rlrlncwau